What Our Families Say
We could fill several websites telling you about our supportive, purpose-built design, personalized life-enrichment programs, and exceptional care and services … but, while remarkable and unique, those are merely the ingredients we use to create the real magic of Bridges® – the magic that is shown on the faces of our residents and felt in the hearts of their families.
STRESS-FREE TRANSITION
I recently had to move my husband to Bridges from another facility. They could not have made us feel more welcome or made our move more seamless and free of stress. They even had a welcome basket upon arrival.
There are so many engaging, entertaining activities on a daily basis that cater to the many different interests and needs of the residents. The day that I joined my husband, the residents were smiling, joking, and laughing as they played games and sang songs together. The team is extremely attentive and aware of each resident’s needs, and there is great communication with family when needed.
It is an enormous comfort to have a place such as Bridges available to care for your loved ones when the time comes.
– Wife of Bridges® Mashpee resident
EXCEEDING EXPECTATIONS
The care for my mom at Bridges by Epoch in Westford exceeded my expectations. The facility itself is a welcoming, bright and uplifting, safe/secure place (both inside and the outside courtyards) for a loved one with moderate/late memory loss. Each day is full of activities to help enrich the lives of their residents. The nurses, CNA’s and life enrichment team are the fabric of this community, and they are hands down some of the most compassionate/caring people I’ve met. They really get to know/understand each person living in their community, making them feel like a second family to us.
I also thought the onsite visits from a geriatric psychiatrist and a primary care physician were very convenient too.
I’d highly recommend Bridges by Epoch at Westford without any doubts.
– Daughter of Bridges® Westford resident
COMPETENCE AND CARING
I placed my wife in the care of the folks in Pembroke, MA. It’s turning out to be one of the best decisions I’ve ever made!
Our experience at Bridges has been wonderful – the management team is superb. They are a professional and caring group and immediately made us feel part of the Bridges family. They have assembled a great staff, the heart and soul of the facility – reflecting management’s goals while being dedicated to the satisfaction of the needs of the residents.
Competence and caring are the entire team’s bywords. “Best of the Best” is an understatement.
I can’t come up with all the words necessary to express how pleased we are with the Bridges team – you know you have a winner here in Pembroke – we sure do!
– Husband of Bridges® Pembroke Resident
WONDERFUL EXPERIENCES
I value the Zoom meetings and the educational opportunities. The latter are helpful in enabling me to have a better understanding of dementia diseases, the course to anticipate, the caregiver role and its challenges/demands. Listening to others is always interesting and informative. Each of the participants has different stories, may be at different places depending on the stage the loved one is at, but the participants clearly care, are often quite informed and insightful, and seem earnest in their inquiries, struggles and/or sharing of experiences. All from the comfort of one’s home.
My sincerest thanks to all at Bridges responsible for these wonderful experiences.
– Friend of Bridges® at Sudbury
HAPPINESS IN HER VOICE
I had a chance to speak to my aunt yesterday. I have not heard the ease and happiness in her voice that I heard yesterday in a very long time. Amazing! I am very happy and relieved that my aunt is in the care of Bridges.
– Niece of Newly Moved-In Bridges® at Sudbury Resident
MADE THE RIGHT DECISION
Always a kind word, a soothing hug, a cheery wave, a friendly touch – that’s how every carer, every staff member responds to the residents in their care, every day. My wife has been at Bridges by EPOCH Sudbury for several months now, and it’s plain to see that the Bridges staff walk the walk that every memory care facility should. Premium care of the residents is clearly ingrained in the culture. There’s never an indication of impatience or frustration; never a patronizing word or frown directed to anyone in residence in Bridges. And that leaves me in no doubt that my family and I made the right decision for my wife in finding a new home for her there.
– Husband of Bridges® at Sudbury Resident