What Our Families Say
We could fill several websites telling you about our supportive, purpose-built design, personalized life-enrichment programs, and exceptional care and services … but, while remarkable and unique, those are merely the ingredients we use to create the real magic of Bridges® – the magic that is shown on the faces of our residents and felt in the hearts of their families.
HAPPY, ENGAGED DURING COVID-19
Every time I speak with Mom or see a photo, everyone looks happy, engaged, and blissfully unaware of what is happening in the outside world. Kudos to you and all of your staff for continuing with activities, creating fun pass times for all the residents, and soldiering on during this challenging time. You have been remarkable and I really appreciate it.
– Karen, Daughter of Bridges® Resident
QUALITY CARE DURING COVID-19
These are horrible times that require an impressive response and meticulous care for those most vulnerable. Good for you and your team for providing quality care for residents and reassurance for their families. My hat’s off to you and to your team.
– Gayle, Family Member of Bridges® Resident
THANK YOU DURING COVID-19
Thanks for everything you and the staff do to enrich the lives of the residents there. You make all the difference! We are going crazy not being able to visit, but it is so nice to know that you are all there and looking after and amusing the residents.
– Karen, Family Member of Bridges® Resident
APPRECIATION DURING COVID-19
You have been so good at keeping us all informed and equally importantly keeping our loved ones safe. I appreciate it and appreciate all the effort from all the workers at Bridges. I can’t imagine what everyone at Bridges has had to face but you have all done it so well and gracefully. Thank you so much for all of it… and the FB pics and updates, emails. You all rock!!!
– Jean, Daughter of Bridges® Resident
Capable, Caring Hands
Although it is never easy to say goodbye to a parent, we all feel so good that it was at Bridges where she was so well taken care of and loved! She was so happy there and we were so relieved to have her in your capable, caring hands. Everyone there is so special. You should all be proud of what you have created there. It truly is a wonderful place. Thank you for taking such good care of Connie. You are all the very best.
-Karen, Loved One of Bridges® by EPOCH at Pembroke Resident
Remarkable Staff
My wife, Linda, has been at Bridges at Pembroke for one year now and I must write to you about Mark Coughlan. I am sure that you already know this, but I must mention it to you. I think he is a “special” person and I cannot help but comment on how Mark has impressed me so.
I have watched him over the year and he enhances the atmosphere of the entire community. He genuinely cares for each and every resident. I know, through Linda, that, even though the residents have some form of dementia, they know when somebody is sincere, and Mark certainly is!
I find it remarkable that he is in charge of the maintenance of the entire facility, but that he finds time to be truly engaged with each and every resident. From his friendly “Hellos!” and “Hugs” to his cooking demonstrations, Walk to End Alzheimer’s, “Santa” impersonations and many other extra things that he brings to Bridges, you have someone who, to me, seems irreplaceable!
Thank you so much for having Mark Coughlan as part of your remarkable staff.
Bruce E., Husband of Bridges® by EPOCH at Pembroke Resident