What Our Families Say
We could fill several websites telling you about our supportive, purpose-built design, personalized life-enrichment programs, and exceptional care and services … but, while remarkable and unique, those are merely the ingredients we use to create the real magic of Bridges® – the magic that is shown on the faces of our residents and felt in the hearts of their families.
MADE MY MOTHER FEEL WELCOME
Yesterday we moved my mother to Bridges in Mashpee. For the past couple months, I have been in contact with their senior advisor Julie. She has been most helpful during this process, from the initial call and tour to another visit with my mother and to the move in yesterday. She has always returned a call or email and made my mother feel welcome and me feel less anxious about the move. She is knowledgeable and intuitive and an asset to Bridges. I would also mention other staff from Margo and Mimi on the desk to Tim who was helpful during the room set up. All were also helpful and able to answer my questions. Kirk listens and is upbeat with the residents. I am just getting to know the neighborhood staff but feel comfortable leaving her this first day. Thanks to all who care for our loved ones.
– Shirley, Daughter of Bridges® Resident
TREATED HER AS FAMILY
5 STARS is not enough. Our mother was at Bridges by EPOCH in Mashpee for 13 months until she passed away, one week shy of her 100th birthday. The biggest THANK YOU to the entire staff, and I mean EVERYONE we encountered, doesn’t seem to be enough. We will be forever grateful to everyone who was part of her caregiving in the Poppy residence. Everyone treated her and us as family. The care and love everyone showed her was beyond what we could ever imagine. We always felt comfortable leaving after our visits knowing she was being well cared for. Bridges by EPOCH should be considered as a model for what should exist in specialized Alzheimer’s and dementia care. In our opinion, they have thought of everything needed to make the resident feel at home, lots of activities and entertainment (if they choose to participate), full-time nursing staff and let’s not forget the gourmet meals they serve. We truly are missing our mother and all the residents we have gotten to know and plan on continuing our visits in the near future.
– Rick and Marianna, Family of Bridges® Resident
BEST-IN-CLASS MEMORY CARE
As the owner of a senior living placement agency, I find myself recommending Bridges all the time! They offer best-in-class memory care services and such great resources to families and caregivers – from support groups to educational discussions. I’m always so impressed with the level of support they provide my clients and their caregivers. Peter and Maggie always go so far above and beyond when we visit, and Barbara, Ally and their team are always there to ensure a seamless transition. I can’t say enough about Bridges and the team there. Thank you for everything you do!
– Mary Z., Friend of Bridges® by EPOCH
THE BEST ENVIRONMENT
I feel 100% confident in the decision to move Mom. Life is not perfect, and many challenges persist, but I am full of gratitude for the Bridges memory care model. I feel confident it is best in class, and even in this early stage, we are feeling relief knowing she is safe, cared for and in the best environment where hopefully she can lead her best life.
– Linda, Daughter of Bridges® Westwood Resident
EXCEPTIONAL SERVICE
I normally don’t write many Google reviews but because of the exceptional service that the entire Bridges staff has provided (and is providing) to me and my uncle, I really feel it’s necessary to share my experience with this special place for anyone who is currently looking into long-term care for their loved one and is considering Bridges.
My uncle has Parkinson’s Disease with Lewy Body Dementia and was only recently diagnosed with LBD a few weeks before he moved into Bridges. It was a stressful time for me because I had just been appointed POA and there were so many things going on that needed to be taken care of; paperwork, POA related issues like taking over bill payments, etc., finding places to look at where he could go to live and get appropriate care after hospital discharge, trying to work with social workers/case managers to try and find out his official diagnoses so I could pinpoint exactly what type of long-term care we’d need to look into for him, etc. It was completely overwhelming and I felt so lost and defeated. I had looked at a few places to get my uncle into once he was ready to leave the hospital but nothing seemed like a good fit until…
I pulled up to Bridges, and just as I walked through the front door of the beautiful building, I was greeted by a woman named Susan. I didn’t know it, but she was an angel. We chatted for a while about the facility and what they could offer my uncle and she gave me a tour. She was so friendly and understanding and really made me feel like she cared. (She even sent me home with a warm apple pie!) I told her I wasn’t sure if my uncle would be able to live there because his needs were more than what an average assisted living place typically could handle. Susan reassured me that he could. She asked me for some basic information and took the reins, which really helped me to feel calm, cool and collected and eased my mind about everything going on.
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Honestly, I was curious if this amazing service would stop once my uncle was moved in since they already have our business but I can confidently say it hasn’t. The ENTIRE Bridges staff has been unbelievable. Every single one of those staff members cares about their residents and it REALLY shows.
Some things to point out that really wowed me were: Before my uncle moved into Bridges, I had to unpack him and the maintenance men helped assemble his bed, hang pictures, move furniture, etc. On the day my uncle moved in, the kitchen manager, Gary, came into our room to inquire what my uncle’s favorite snacks were so he could make sure they had them in the pantry for him. When we were still unpacking, the nurses all trickled in one by one, wanting to see his prized train collection they had heard so much about. Susan ordered him tags for his clothing. For Christmas, the staff bought all of the residents presents so they each would have a gift to open on Christmas morning. When it was his birthday the other day, they planned a whole celebration for him and another resident and ordered cake! Mostly, what blew me away was my uncle hadn’t walked in over a month before he came to Bridges, and within a week of moving in, it was like a miracle. He was wheeling himself places in his wheelchair, participating in all of their fitness classes/activities and WALKING to the bathroom himself! I could go on and on about this place.
Please, if you care about your loved one and want to make sure they are well taken care of, check out this place. I have zero regrets. And a big THANK YOU to the entire Bridges staff who take such great care of my uncle.
– Elizabeth, Niece of Bridges® at Trumbull Resident
WONDERFUL WELCOME
Thank you for welcoming B and me into the Bridges community. And for being an ear to listen to when I am struggling. Although I wish things were different, I sleep every night knowing B is safe.
– K, Wife of Bridges® at Trumbull Resident