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What Our Families Say

We could fill several websites telling you about our supportive, purpose-built design, personalized life-enrichment programs, and exceptional care and services … but, while remarkable and unique, those are merely the ingredients we use to create the real magic of Bridges® – the magic that is shown on the faces of our residents and felt in the hearts of their families.

BRIGHTENED HIS DAY

I want to say how impressed I am with the Bridges staff in the Hollis residents’ house. A week or so ago my husband was sitting by the staff station doing nothing. I came in, sat down beside him, and said my usual stuff to him. He continued to sit there not acknowledging much. Then all of the sudden, this staff member came up to him and said “Hi, my handsome John. Will you dance with me?” She was singing and dancing and he got himself right up out of the chair and went along with her. (It was always like pulling teeth to get this guy to dance with me. I sure wish I knew back then what the Bridges staff had that I didn't.) Then I realized this young woman had just been mopping the floor a few minutes prior. I am more apt to expect this from the caregiving staff. She was amazing with my husband. She brightened his day, and mine, too. Then, this past Sunday, I was visiting when an aide came and said John, there is live music in the community room in a half hour. I asked him if he wanted to go, and he said yes. That hour or so that I spent with him in that room with the other residents made my WEEK! As the singer sang, I realized these people may not know their own names, but they knew every word to every 50s and 60s songs. I listened to them all sing and clap their hands and tap their feet. When I left John, I had such a high. I couldn’t wait to tell my Alzheimer’s support group the next day at our regular weekly meeting.

– Pat, Wife of Bridges® Resident

HAPPIER THAN I’VE EVER SEEN HER

I moved my sister to Bridges Mashpee in March of 2021. The care and attention she receives at Bridges is just what my sister needed. My sister is happier than I've ever seen her. The staff take care in including my sister in all of the activities they provide. When an activity is not to my sisters liking or congruent with her capabilities, she is still included with the group by giving her a different activity to preform i.e. coloring instead of BINGO. When I visit my sister now, I can just be her brother instead of her caretaker. This has taken a lot of stress away from myself and my sister. I highly recommend Bridges for anyone with memory issues.

- JB, Brother of Bridges® Resident

KINDNESS, PATIENCE, AND COMPASSION

Bridges has been a blessing! My husband is treated with kindness, patience, and compassion. Administrators, direct care staff, and support staff all demonstrate these qualities. All of my husband's needs have been met at Bridges, eliminating the hassle of outside appointments. Residents have the opportunity to participate in a variety of activities and occasional outings. The facility is spacious as well as nicely designed and decorated, with both private and communal areas. Weather permitting, we enjoy getting some fresh air and sunshine in the beautifully landscaped courtyard. I highly recommend Bridges for your loved one with dementia.

- Lorna, Wife of Bridges® Resident

ENTHUSIASTICALLY INVOLVED

My mother has been living at Bridges in Westford for almost 8 years and I could not have made a better choice for her! The exceptional staff is what makes Bridges the perfect memory care facility! They are all enthusiastically involved in the day-to-day lives of the residents. The many activities are fun, interesting, and appropriate for those with impaired memories. The food is healthy and delicious. The facility is clean and odor-free. The nurses and aides are knowledgeable and attentive. When I visit my mother, I typically find her happily engaged in a group activity which warms my heart, and I never worry about her when I'm not there! Her life has definitely been enriched while living at Bridges in Westford!

- Laurie, Daughter of Bridges® Resident

UNBELIEVABLY CARING AND COMPASSIONATE

My wife has been at Bridges for eight months. She came to Bridges after a fall and a hospital stay and rehab. When someone has dementia, it is not a one size fits all process. It takes a lot to get the best possible outcome. From day one the staff at Bridges has been exceptionally caring and compassionate. It is easy to give a five-star rating when everything goes according to expectations, but with dementia you never know what is going to happen.

To give a five-star rating after working with Bridges for eight months is a privilege that I appreciate being able to give. The Director at Bridges has been fantastic to work with and the staff is unbelievably caring and compassionate. I know this is a long review, but I cannot say enough about Bridges Westford and the EPOCH support team. Alicia Seaver has many support sessions on Zoom that are enlightening and helpful.

- Herb, Husband of Bridges® Resident

GREATEST EXPERIENCE

I have had the greatest experience with my mom's placement at Bridges in Westford. The team has developed a relationship with Mom, they know her well, and they treat her with respect. I have been very happy with the response of the administrative team to handle any issues that my mom has had (medical, social, etc.). They work with us to make sure mom feels like she is loved where she is and that she is happy. Their goal is for her to feel like Bridges is a home for her and that has been achieved.

I visit mom multiple times a week (never announced), and I have never been disappointed with what I have found when I have arrived. Mom is engaged in activities. She is encouraged to participate, but her desire to sit one out is also respected. My mother's medical condition does not render her unable to report to me about what happens to her and with her, and she has never had any complaints that warrant concern or question. I could not have asked for a better scenario given the unfortunate circumstances of my mother's health decline. She is my best friend and my hero, and our experience at Bridges has been tremendous.

- Abby, Daughter of Bridges® Resident
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