What Our Families Say

We could fill several websites telling you about our supportive, purpose-built design, personalized life-enrichment programs, and exceptional care and services … but, while remarkable and unique, those are merely the ingredients we use to create the real magic of Bridges® – the magic that is shown on the faces of our residents and felt in the hearts of their families.


Bridges became home for my husband six months ago. I researched and visited many long-term care facilities on the South Shore and kept being drawn back to this community. I first encountered Bridges through their online monthly caregiver support group. You do not need to have a loved one at Bridges; they welcome all caregivers even if their loved one is at home or another facility. It is a great resource.

The layout of each wing is so warm and accessible. All residents have windows that look at bushes, bird feeders, etc. The layout also gives staff a great sight line, which is so important for Alzheimer’s residents. The staff is so kind and caring, whether it’s the cook, who went and made my husband bacon that wasn’t on the menu to going and helping a resident who tried to take a walk without her walker. The maintenance staff, who stop and interact with residents daily. The activities people who bring joy daily, trying to engage and find special activities to meet each residents’ needs. The on-the-go daily floor staff, who assist all residents with their activities of daily living, finding unique ways as needed.

I truly feel the warmth every time I visit, not just toward my husband, but also his fellow residents. The staff truly care not just for my husband, but myself and family members as well.

– Maureen G., Wife of Bridges® Resident


At almost 97 with Alzheimer’s, my mom has never been so engaged with all the activities offered at Bridges by EPOCH. She adapted so quickly, and staff is so caring and tuned in on how to deal with memory care. I love how the residents can roam but never get lost, and I look forward to the warm weather when the courtyard is open for them to sit outside. We made the right decision to turn her care over to the professionals.

– Joy C., Daughter of Bridges® Resident


The onset of dementia has been a difficult time for our loved one, and for friends and family. We watched an independent, vibrant woman used to coming and going as she pleased to someone who was no longer safe on her own. Bridges restored our loved one’s sense of independence, humor – and our peace of mind. I cannot thank the staff of Bridges enough for the care and community they provide not only to the resident, but to the resident’s friends and family. Our loved one was treated with respect and as an individual who loved to dance, garden (she was particularly proud of her bumper crop of tomatoes grown in the lovely Bridges garden), dress up, and socialize. The Bridges staff is truly an engaged, special support team who helped her experience joy each day – and her friends and family, too!

– Kimberly D., Family of Bridges® Resident


The Norwalk Bridges is warm and welcoming to both residents and family members! What I appreciate most about Bridges is the respect given to residents from all staff members. Residents are treated with dignity regardless of their current condition.

I enjoy participating in activities with mom and am always welcomed whenever I show up. I have learned so much from the staff about how to interact with my mother as her dementia progresses. I model approaches from staff members to engage and re-engage mom for more meaningful visits.

My mother is so much more than just a resident. When I visit staff members take the time to share how mom is doing today or an activity that she particularly enjoyed; they know her and know how to relate to her as an individual.

The director is very responsive. If I have an issue, concern, question, I email and get a response the same day. I know from experience that issues or concerns I have shared have been addressed. Rather than defending ‘her institution’ she consistently tries to make it better.

I wish mom did not need Bridges, but I am glad and grateful that she can be there.

– Melissa, Family of Bridges® Resident


My father has been well-cared for by Bridges staff since day one. The staff members are always friendly and welcoming. The building is spotless! Meals are a community affair with great help from the kitchen staff and servers. Recreation activities are fun and engaging and Dad is always encouraged to join in. The nursing staff is attentive, professional and deliver impeccable care. Dad feels safe, comfortable and is always cared for with kindness! The maintenance team keeps everything running and the grounds immaculate. The whole place is bright and cheerful! Everyone I meet is so patient with each resident and the staff know the needs, likes and quirks of all who call Bridges home. Thank you all.

– Tracy E., Daughter of Bridges® Resident


I have worked closely with this assisted living facility in a business capacity for quite some time now. Attention to detail is paramount in providing optimal care for residents with dementia. Bridges by EPOCH exceeds this with flying colors. They provide countless activities to improve the body, mind and soul. They also have individualized care within a safe and controlled environment. It would be a shame to pass this building up when looking for a new home for your loved ones!!

– Benjamin, Friend of Bridges®