What Our Families Say
We could fill several websites telling you about our supportive, purpose-built design, personalized life-enrichment programs, and exceptional care and services … but, while remarkable and unique, those are merely the ingredients we use to create the real magic of Bridges® – the magic that is shown on the faces of our residents and felt in the hearts of their families.
We want to thank you on a more personal note for all of the help and care you gave mom and us. From the very beginning to the end, you were always available to us for anything we needed or had questions about.
We were so pleased to get mom situated in her new home at Bridges and just wish her stay and her life could have lasted longer.
– Susan, Cheri, and Leo, Family of Bridges® Resident
My mom has moved into Bridges by EPOCH at Andover. There are several things I like about it. The staff there has been excellent; I can’t ask for any better staff. The physical facility itself is very well laid out. There’s a beautiful courtyard in the middle that’s fenced all the way around or surrounded by the building. It’s done in such a way that it doesn’t look like a compound. It’s beautifully landscaped. It has raised flowerbeds, raised vegetable gardens, and flowers of all different colors. Certain flowers bloom at certain times of the year, so it looks like as one flower stops blooming, another one starts blooming. They have different neighborhoods that you can go visit. They have a beautiful cafeteria, and it has a high ceiling with windows facing out the sides. I couldn’t ask for anything better. They let us bring some of our own furniture in. Until we could get that furniture in, they let us use the model furniture. The food is excellent; no problems at all.
Memory care is all they do. The moment you come in that front door, the staff are helpful. They’re excellent. They’re always in a good mood and they’re always courteous and happy. Everything is clean in there. There’s never an odor. When you have a lot of the elderly, there’s a lot of incontinence especially when you’re in memory care or dementia, and there’s never that odor when you walk in the door. Everything is well kept. The furniture that you sit on outside is always clean. The walkways outside to walk around on, everything is clean. Even the parking area is spotless.
No one wants to put their mother into a facility, but that’s the best place. If I had to sit down with a fresh piece of paper and say, ‘What do I want for a memory care facility from the ground up?’ That would be it. I couldn’t come up with anything better. The staff are very good. They try to encourage my mother to get out and participate in activities. They do this with all the residents there. I’m very impressed. I keep thinking if there’s a way I could get my house set up so my mother could stay here, but I can never do for her what they do. I wouldn’t have the patience, the skill sets, or the physical abilities. Even if we could have her here, I don’t have activities here. If you look at the menu of activities they have for the day, there are five different activities today. There is a scheduled thing she can do. There are different types of activities. Plus, being there, she gets to be around other people. If she were living in her own home now, she’d be all by herself. There’s a big common room that they do things in … they’ll do a group sing-along or they’ll have a movie or a lecture outside. They have games, and they do field trips, too. They’re on par with everything. If you think about it, you get at least two folks full time, 24 hours a day, you have the activities, and there are three meals a day. They check on everybody periodically. I feel like we get our value for the money.
– Charles, Son of Bridges® Resident
KINDNESS WAS EVIDENT
Thank you and the “Bridges Family” for your kind notes of remembrance and for the beautiful vase of flowers you sent to our home. Mom made many friends at the Bridges though her stay there was short.
From our first meeting, the help you gave her and us was exceptional. From her first day arriving with a gift of flowers in a teacup (remembering she liked her cup of tea every day) to checking on her whenever you saw her until she left, your kindness was evident.
We extend our thanks to you and to all who knew and helped mom at The Bridges.
– Cherie & Theo S., Family of Bridges® Resident
The warm, welcoming and knowledgeable staff is what sets the bar for this Assisted Living. It’s the passionate caregivers that really make the difference at Bridges, whose specialty is offering quality of life throughout the stages of memory loss. Having spent over 20 years in Assisted Living myself, I feel fortunate to be a professional partner to provide care and support to the residents and their families at Bridges by Epoch at Andover.
– Kerry S., Team Member at Bridges®
COMMUNITY OUTREACH EFFORTS
It’s always a privilege to work with the experienced staff at Bridges Andover. Their focus is truly on being a community-based facility. Their work with residents, caregivers, and professionals to bring a variety of resources into the community is evidenced by their community outreach efforts – informational panels open to residents and the public, caregiver programs, caregiver support groups and hosting Elder Network Meetings where professionals who work with, care for, or provide a service can share information and resources. Their Dash & Dine events – all through COVID – not only kept the professional community connected to the facility, but they brought a little joy to those who participated, especially caregivers who enjoyed a no-cook night.
– Bonnie, Friend of Bridges®
AS GOOD AS IT GETS
It is as good as it gets. Mrs. Reshma Nair is a true trained professional who leads a team-spirited group of dedicated specialists, both in house and noted area physicians, social workers and support personnel.
– Peter Henri Dragonas, MD