Meet the Bridges® Andover Team
Sarah Sterling brings more than 20 years of senior living experience to her role as Executive Director of Bridges® by EPOCH at Andover. Throughout her career, she has held a variety of leadership positions focused on supporting older adults, their loved ones, and the teams who care for them.
She believes strongly in getting to know each resident and family, understanding their preferences and priorities, and creating an environment where they feel supported and at home.
Sarah holds both a bachelor’s and master’s degree in social work, with a focus on older adults and end-of-life care. She is also a Certified Alzheimer’s Disease and Dementia Care Trainer and brings extensive experience in resident care, family support, team development and senior living operations.
What Sarah values most about senior living is the opportunity to build relationships. She is passionate about supporting residents and families while creating a positive, collaborative culture for the team members who serve them each day.
As Senior Advisor at Bridges® by EPOCH at Andover, Susan is dedicated to guiding and assisting families who are looking for support in their caregiving journey – whether that’s by providing resources and education or assisting with the search for a memory care community.
When the time comes, Susan’s goal is to help make the transition to memory care a smooth, positive experience for both seniors and their families.
In her role, Susan also builds relationships with local senior service professionals who are seeking specialized memory care solutions for their clients’ long-term needs.
With over 20 years’ experience in sales, marketing and hospitality services, Susan is passionate about helping families and caregivers discover the life-changing benefits of Bridges® by EPOCH’s expert memory care, family support and education resources.
Susan says her favorite part about being a Senior Advisor is connecting with families and helping them discover solutions that enable their loved ones to lead fulfilling, engaging and comfortable lives.
Rosemary has been a licensed nurse since 2007 and brings nearly two decades of healthcare experience to her role at EPOCH Senior Living. She began her nursing career in acute care, where she developed strong clinical and assessment skills before discovering her passion for working with older adults and individuals living with dementia.
Rosemary is especially passionate about non-pharmacological approaches to dementia care and enjoys building strong relationships with residents and their loved ones. She also takes pride in leading and supporting a team committed to providing thoughtful, individualized care each day.
Rosemary’s dedication to nursing has been recognized by The Boston Globe. Outside of work, she enjoys spending time with her family, serving in her church and volunteering in her community.
As Area Community Liaison, Sarah supports the Senior Advisors at our Bridges® by EPOCH at Andover, Lexington Sudbury, Westford, and Nashua communities. She also supports EPOCH Senior Living's independent and assisted living community, Waterstone of Lexington.
Sarah assists in connecting with area professionals and organizations to coordinate resources to help area families who are caring for a loved one with memory loss.
Sarah joined the Bridges® by EPOCH family in 2012 as the Life Enrichment Director at our original community in Hingham, where she was instrumental in delivering our unique programming. She later served as a Senior Advisor, assisting families and caregivers in discovering the benefits of Bridges® by EPOCH’s specialized memory care, family support and educational resources. In her current role, Sarah expands on her rich knowledge and experience to make a difference in the lives of seniors with memory loss, their families and area professionals throughout New England.
Sarah is highly recognized in our field and has won numerous awards and honors. Most recently, she received the 2017 Excellence Award in Program Innovation from the Massachusetts Assisted Living Association (Mass-ALA) and, in 2015, she earned a spot on the Provider’s 20 to Watch List, which recognizes remarkable senior healthcare workers who go above and beyond for the seniors they serve.
Alicia provides memory care education, training and guidance for Bridges® by EPOCH team members, families, fellow professionals and the greater community.
Alicia is a Memory Impairment Specialist certified by the National Institute on Aging and serves as an expert educator and trainer across Bridges® by EPOCH communities. She has more than 25 years of experience in the senior living industry, including her role as Executive Director of the flagship Bridges® by EPOCH community in Hingham, for which she was named Mass-ALFA Executive Director of the Year.
With her extensive experience and deep understanding of various forms of dementia, Alicia supports Bridges® teams in maintaining the unique culture and personalized approach to care across all Bridges® communities, helping make a difference in the quality of life for those living with memory challenges.
Michael is responsible for managing and coordinating the clinical outcomes, policies and procedures for all EPOCH Senior Living communities.
Michael is a veteran in the field of senior living, having worked in various leadership roles for the last 15 years.
Prior to joining the EPOCH Senior Living team, Michael served in several senior living management roles where he was responsible for multistate regulatory compliance, quality management techniques, and resident safety for senior living communities in New England, New Jersey, and Pennsylvania.