What Our Families Say

We could fill several websites telling you about our supportive, purpose-built design, personalized life-enrichment programs, and exceptional care and services … but, while remarkable and unique, those are merely the ingredients we use to create the real magic of Bridges® – the magic that is shown on the faces of our residents and felt in the hearts of their families.


It’s hard to put into words how grateful I am to you all for making Bev’s life as good as it could be in her last two years. I’ve always said bridges was the best place for Bev to live out her life. A godsend really. Entrusting her care to you was the best decision my family and I could have made for Bev, and my simple heartfelt thank you will have to suffice.

– Ken, Family Member of Bridges® Resident


My mom has been happily living at Bridges at Hingham for nearly 6 years. She has been taught to paint in her 80s! As far as I know, my mom has never painted in her life. The enrichment person has unleashed creativity in my mom that has changed her life for the better. Bridges continues to inspire confidence in her artistic ability and has been a game changer for her emotional growth.

– Trish C., Daughter of Bridges® Resident


Bridges became home for my husband six months ago. I researched and visited many long-term care facilities on the South Shore and kept being drawn back to this community. I first encountered Bridges through their online monthly caregiver support group. You do not need to have a loved one at Bridges; they welcome all caregivers even if their loved one is at home or another facility. It is a great resource.

The layout of each wing is so warm and accessible. All residents have windows that look at bushes, bird feeders, etc. The layout also gives staff a great sight line, which is so important for Alzheimer’s residents. The staff is so kind and caring, whether it’s the cook, who went and made my husband bacon that wasn’t on the menu to going and helping a resident who tried to take a walk without her walker. The maintenance staff, who stop and interact with residents daily. The activities people who bring joy daily, trying to engage and find special activities to meet each residents’ needs. The on-the-go daily floor staff, who assist all residents with their activities of daily living, finding unique ways as needed.

I truly feel the warmth every time I visit, not just toward my husband, but also his fellow residents. The staff truly care not just for my husband, but myself and family members as well.

– Maureen G., Wife of Bridges® Resident


At almost 97 with Alzheimer’s, my mom has never been so engaged with all the activities offered at Bridges by EPOCH. She adapted so quickly, and staff is so caring and tuned in on how to deal with memory care. I love how the residents can roam but never get lost, and I look forward to the warm weather when the courtyard is open for them to sit outside. We made the right decision to turn her care over to the professionals.

– Joy C., Daughter of Bridges® Resident


The onset of dementia has been a difficult time for our loved one, and for friends and family. We watched an independent, vibrant woman used to coming and going as she pleased to someone who was no longer safe on her own. Bridges restored our loved one’s sense of independence, humor – and our peace of mind. I cannot thank the staff of Bridges enough for the care and community they provide not only to the resident, but to the resident’s friends and family. Our loved one was treated with respect and as an individual who loved to dance, garden (she was particularly proud of her bumper crop of tomatoes grown in the lovely Bridges garden), dress up, and socialize. The Bridges staff is truly an engaged, special support team who helped her experience joy each day – and her friends and family, too!

– Kimberly D., Family of Bridges® Resident


The Norwalk Bridges is warm and welcoming to both residents and family members! What I appreciate most about Bridges is the respect given to residents from all staff members. Residents are treated with dignity regardless of their current condition.

I enjoy participating in activities with mom and am always welcomed whenever I show up. I have learned so much from the staff about how to interact with my mother as her dementia progresses. I model approaches from staff members to engage and re-engage mom for more meaningful visits.

My mother is so much more than just a resident. When I visit staff members take the time to share how mom is doing today or an activity that she particularly enjoyed; they know her and know how to relate to her as an individual.

The director is very responsive. If I have an issue, concern, question, I email and get a response the same day. I know from experience that issues or concerns I have shared have been addressed. Rather than defending ‘her institution’ she consistently tries to make it better.

I wish mom did not need Bridges, but I am glad and grateful that she can be there.

– Melissa, Family of Bridges® Resident