What Our Families Say

We could fill several websites telling you about our supportive, purpose-built design, personalized life-enrichment programs, and exceptional care and services … but, while remarkable and unique, those are merely the ingredients we use to create the real magic of Bridges® – the magic that is shown on the faces of our residents and felt in the hearts of their families.


I have had the greatest experience with my mom’s placement at Bridges in Westford. The team has developed a relationship with Mom, they know her well, and they treat her with respect. I have been very happy with the response of the administrative team to handle any issues that my mom has had (medical, social, etc.). They work with us to make sure mom feels like she is loved where she is and that she is happy. Their goal is for her to feel like Bridges is a home for her and that has been achieved.

I visit mom multiple times a week (never announced), and I have never been disappointed with what I have found when I have arrived. Mom is engaged in activities. She is encouraged to participate, but her desire to sit one out is also respected. My mother’s medical condition does not render her unable to report to me about what happens to her and with her, and she has never had any complaints that warrant concern or question. I could not have asked for a better scenario given the unfortunate circumstances of my mother’s health decline. She is my best friend and my hero, and our experience at Bridges has been tremendous.

– Abby, Daughter of Bridges® Resident


Our story is probably like many others who have a loved one residing in assisted living. My Mom’s dementia became more pronounced, and we began to look into a facility that would be able to address her special needs. To say that Bridges has given her back to us is why I want to write this review.

From the very first day, Justin was there for us as we began to navigate the huge job of relocating my Mom to Bridges. And the staff that we began to meet were so professional and caring that my Mom soon began to feel like she was home again in a safe, comfortable environment. She then began to take part in the many activities that were offered and soon had much to tell us every morning when I would call her. We have been present to hear the many musical guests that Bridges schedules, and I love seeing my Mom up and dancing with the wonderful aides.

Bridges has truly brought my Mom back to us as she is now thriving and happy. I cannot thank the compassionate and competent staff enough times when I see them for all they do. I also want to give a shout out to Trish, Bridges Executive Director, who has been available to me whenever I had a question or any kind of problem, no matter the time of day. I appreciate that kind of commitment that everyone who cares for the Bridges community seems to have. My family thanks all of you who cared enough about my Mom to help her become the person she was before Covid. Her smiling face speaks volumes about the kind of care one can expect from the Bridges staff. Thank you.

– Sharon, Daughter of Bridges® Resident


We could not have chosen a better home for mom. I feel the entire staff goes way beyond just caring for your loved one; they give you peace of mind that mom is safe. I love that each resident has their own private room, allowing mom to have her own paintings, photos and familiar furniture around her. I would like to thank everyone from reception, nursing, all caregiver associates, culinary staff, Trish, Justin and Tony for making mom’s last year a good experience.

– Debra, Daughter of Bridges® Resident


I toured Bridges looking for a comfortable environment for my husband. It is a very impressive place for seniors to thrive in. There are so many activities and amenities available for your loved one. The neighborhoods are such a nice idea and the residents all looked happy relating to one another. This is a choice well made for your loved one!

– Friend of Bridges®


I just wanted to tell you how thankful I am for your hockey and volleyball games. Mom was raving about how much fun she had yesterday. Thanks for being so creative with games for people in wheelchairs. You are truly the best.

– Chrissy, Daughter of Bridges® Resident


Words cannot express how grateful I am to know that my mom is in such a loving and caring environment at Bridges. Over the past four months, everyone has been so amazing in mom’s transition – from the Director to the nursing team, to the waitstaff and reception. When we were looking for our mothers final “home”, it was not even a decision that we had to contemplate because the differences from other facilities we looked at were so clear. We finally have our mom back – our role as her caretaker has changed back to being her daughters again and for that we are forever grateful.

Pembroke, they really do treat their patients as though they are their own family. Thank you for the love and care and compassion you bring to our mom every day.

– Daughter of Bridges® Resident