What Our Families Say

We could fill several websites telling you about our supportive, purpose-built design, personalized life-enrichment programs, and exceptional care and services … but, while remarkable and unique, those are merely the ingredients we use to create the real magic of Bridges – the magic that is shown on the faces of our residents and felt in the hearts of their families.


I wanted to thank you for the wonderful Valentine’s Dinner that was provided for my mother and myself as her caregiver. It was so appreciated and very much enjoyed. Compliments to the chef. I’d love his recipe for the oil dip for the bread!! My mother is also having fun with her word search book! A lot of thought and love went into this, again thank you so much! It’s such a pleasure that your community gives back.

– Penny A., Friend of Bridges® Pembroke


I am so blessed to find Bridges at Pembroke. The care and concern of the team for my dad is heartwarming. Our family has grown and now includes the Bridges family. You will love it here – have no reservations to move your family member. They will be in the best hands here!

– Nick, Son of Bridges® Resident


My family and I were searching several different senior-citizen care homes for my grandmother. We were starting to lose hope as the rest of the facilities in the region were either incredibly expensive or were not very clean and “homey”. Cleanliness, rights for the residents, and an overall “homey” feel were our utmost priority. We found this instantly when visiting Bridges by EPOCH at Pembroke. The staff was incredibly kind and caring, and we love the overall setup of the building. My family and I attended one of the several activities going on throughout the day. It was incredibly engaging and my grandmother had a blast! I look forward to visiting her every chance that I get and would absolutely recommend this assisted living facility!

– Madi, Granddaughter of Bridges® Resident


Thank you for hosting the program….it was very insightful. I now understand just a little bit of how frustrating life is for mom on a daily basis. I cannot tell you how much help you have been on this journey. The support we have received from you and everyone at Bridges has been so comforting.

– Recent Dementia Live® Attendee


Words cannot express how grateful I am to know that my mom is in such a loving and caring environment at Bridges. Over the past four months, everyone has been so amazing in mom’s transition – from the Director to the nursing team, to the waitstaff and reception. When we were looking for our mothers final “home”, it was not even a decision that we had to contemplate because the differences from other facilities we looked at were so clear. We finally have our mom back – our role as her caretaker has changed back to being her daughters again and for that we are forever grateful.

Pembroke, they really do treat their patients as though they are their own family. Thank you for the love and care and compassion you bring to our mom every day.

– Daughter of Bridges® Resident


I just needed to drop you a note of praise for all of the staff at Pembroke. My wife has been out of the community now for three weeks after suffering two seizures and spending time at the hospital and a rehab facility at the doctor’s orders. I wish I had been more forceful with the doctors as the facility they recommended did not provide the care we are used to. I don’t think any facility could match the care given to residents at Bridges. Your motto of ‘Remarkable people. Exceptional care’ adequately describes the services and care they all show and give daily. They are all more than caregivers – but dedicated people.

I also want you to know how thankful I am to the caregiver who was on the night shift and heard commotion in Peggy’s room and instantly responded to her and called for the nurse and help, all the while caring for Peggy and providing comfort to her. I have watched her over the almost year we have been at Bridges, and she always appeared to be so competent and capable, but she came through huge for Peggy. She definitely is a “Remarkable Person Providing Exceptional Care.”

I just hope you and the team know how much I appreciate all their efforts. All of the diligent caring staff at every position is exceptional.

– Tim B., Husband of Bridges® Resident