Browse our questions and answers below, split into categories.
Please know that our doors are always open. If you have specific questions about memory care or dementia and want to speak with somebody, please reach out to us. We’ll be happy to help and offer our support.
Early Concerns & Diagnosis
We’re seeing changes in memory. How do we know it’s something serious?
We’re all familiar with the idea of forgetting things occasionally. It happens to the best of us, and can become more common with age. But when memory changes start to affect daily life, like getting lost in familiar places, repeating questions, or misplacing things in unusual places, then it may be more than just standard aging. If you’re seeing these kinds of things, then start a conversation with the primary care provider to begin a gentle evaluation process.
What are the early warning signs of Alzheimer’s or dementia?
Families will often notice things like: Asking the same questions repeatedly, trouble with familiar everyday tasks, new difficulty with words or following a conversation, withdrawal from activities, and mood swings or personality/behavior changes. If you are seeing some of these signs and are worried, then trust your instincts. It doesn’t hurt to start asking questions.
How do I bring up memory concerns without upsetting my loved one?
This can be a sensitive topic, and there isn’t one approach that is going to work for everyone. However, we suggest starting with compassion rather than correction or frustration. Use “I” phrases that leave things open still: “I’ve noticed a few things that are worrying me. Perhaps we should talk to someone together.” This avoids sounding accusatory or continuously “testing” their memory.
Who should we talk to first?
Start with your primary care provider. They will work through a process of elimination to rule out reversible causes, like medication side effects or vitamin deficiencies. They can refer you to a neurologist or a memory clinic if needed for further evaluation. It’s a good idea for you to keep notes of what you’re noticing to help these medical professionals get a better idea of what’s happening.
What’s the difference between Alzheimer’s and other types of dementia?
So, Alzheimer’s is the most common form of dementia, but there are others, like vascular dementia and Lewy body dementia. Each has slightly different typical symptoms and progression patterns to be aware of. A medical evaluation will determine which specific type of memory loss you are dealing with, which can help you prepare for what’s to come and guide the best care options.
What are the tests for a diagnosis?
A diagnosis for Alzheimer’s and other forms of dementia will typically include a thorough medical and memory history to start with. Then, there will be cognitive testing, bloodwork, and brain imaging like MRI or CT scans. Taken together, these tests will give a clearer picture of what’s happening.
Can dementia be treated or slowed down?
Unfortunately, there is no cure yet for dementia. However, some treatments can manage symptoms or slow progression somewhat. Most importantly, there are always things you can do to improve the quality of life for somebody with dementia: support, structure, and opportunities for meaningful daily engagement and social interaction.
What should we be doing now to prepare, just in case?
If you are worried about the path a loved one is on, there are things you can start thinking about. First, start keeping a journal of symptoms or changes you notice. This can be invaluable for medical professionals. Next, you can begin conversations with other family members and friends so you can collectively understand what’s happening. If it becomes clear the diagnosis isn’t positive, then learning can start: explore local support groups, educational resources, and visit communities like Bridges to understand options ahead of time. While your loved one is able, look into legal and financial planning for the future.
Moving to Memory Care
How do we know when it’s time for memory care?
If safety, health, or quality of life becomes a daily concern, then it may be time to explore memory care. This may apply to you as the caregiver as well as your loved one. Common signs that could be considered ‘dangerous’ would be frequent confusion, wandering, falls, missed medications, caregiver burnout, or inability to perform activities of daily living without help. You don’t need to wait for a crisis. Sooner often means better outcomes.
What’s the difference between assisted living and memory care?
Assisted living offers help with daily tasks in a more independent setting. Memory care is designed specifically for those with cognitive decline. This means that everything is catered to help those with dementia, whether it’s specific design choices, training for staff, or programming that helps those with memory loss.
Is moving them into memory care giving up on them?
Not at all. This framing is clearly negative. It is much better to think of memory care as an act of love and compassion. You’re not stepping away or absolving yourself of your duty of care. Instead, you’re stepping into a new kind of support. One that helps both of you breathe a little easier.
Will they feel abandoned if we move them out of their home?
This is one of the hardest fears to sit with, and we’d be lying if we said there weren’t situations where new residents felt resentful about their transition to memory care. However, our team is trained to make transitions as smooth and compassionate as possible. With structure, familiarity, and connection, most residents find their sense of comfort and “home” again with your continued involvement.
What makes Bridges different from other communities?
Bridges was created just for individuals living with dementia. Every detail of our environment, teams, and programs reflects that mission, and we are always looking for ways to go the extra mile for both residents and their families. Families often tell us, “This feels different.” We take that as the highest compliment.
How do we explain this transition to our parents or siblings who disagree?
Be honest, and lead with concern, not control: “We want you to be safe and cared for. This isn’t about taking away freedom, it’s about supporting your quality of life.” Nobody likes feeling like they are backed into a corner, so you should always frame things as dialogue. And just because somebody has dementia, it doesn’t mean they have a diminished personhood. For siblings, focus on shared goals and clear facts. Sometimes a care manager or family mediator can help, too.
How quickly can someone move in if the need is urgent?
We are very aware that sometimes there is a need for urgency when it comes to transitioning to our community, so we can move quickly when needed. If a situation changes suddenly, say through a hospital discharge, caregiver emergency, or safety concerns, we’re here to help make a safe, supported transition with urgency and compassion.
Can we tour the community or try it out first?
Yes, all communities will let you tour the community to get a feel for what they do and the service they provide to residents and families. This is your chance to visualize what life is like and gives you an opportunity to ask questions. At Bridges, we’ll let your loved one join activities in the schedule if they wish to get an idea of the social life of the community.
How much does memory care cost, and what’s included?
Costs vary based on needs, but our team will walk you through exactly what’s included: care, meals, activities, housekeeping, and more. We also help families understand insurance options, long-term care policies, and payment planning.
Visiting & Staying Involved
What is a typical day like for residents?
Every day at Bridges is based on comfort and predictable rhythms. Residents enjoy structured routines, meals in warm social settings, personalized programming, time outdoors when appropriate, and opportunities for creativity and movement. We look to build reassuring routines while offering avenues for exploration for residents.
Can we visit anytime?
Loved ones are always welcome. While we encourage visits during daytime hours when residents are most engaged, we understand life isn’t always predictable. We’re happy to work with your schedule and your loved one’s preferences.
Can we decorate their room or bring familiar items from home?
Absolutely. Familiar objects like photos, books, or a favorite blanket can make a big difference in helping your loved one feel grounded and safe in their new home. We’ll even help you design the space to feel like a comforting extension of home. This is where planning ahead of time, so a move-in isn’t rushed, can really help you prepare the space before a transition.
Will my loved one recognize me when I visit?
Sometimes yes, and sometimes no. Dementia is difficult to predict and, as a visitor, you will need to be flexible and adjust to where your loved one is at at the time of your visit. Even if a person doesn’t recognize you, though, your presence always matters. A kind word, a friendly, supportive face, and a loving manner often go a long way to calming a resident. The feeling of your visit will often last longer than any memory of it.
What happens if they refuse to see us or don’t remember our visits?
This can be heartbreaking, but it doesn’t mean your visit wasn’t meaningful. Residents may express confusion or hesitation, especially during transitions, but that doesn’t mean you should stop coming. Our team can help support you and your loved one in navigating these moments with grace and patience.
Can we join meals, outings, or activities?
Yes, we encourage you to get involved as much as you can. Shared experiences can help you stay part of your loved one’s daily life. This could be a meal, a music session, or a garden walk: anything you can manage to spend time in the community with your loved one. It is usually helpful to let us know in advance if you want to join specific activities, so we can plan for the additional numbers.
How will I be kept informed about changes or concerns?
We want you to feel part of the care team at Bridges, even as we remove a large part of the care burden from you. That’s why we keep up regular communication channels with you. We’ll stay in close contact through regular updates, care plan meetings, and quick check-ins as needed. You’ll always know who to call, and you’ll never feel out of the loop. You can speak to us about your contact preferences, too.
Is it still okay to take residents out for family events or holidays?
Yes, in many cases, though with a little planning. Depending on your loved one’s health and comfort with transitions, outings can be a great way to maintain family traditions and provide opportunities for residents to enjoy time outside the community. We’ll help you decide what’s appropriate and offer guidance to make the experience smooth and enjoyable.
Emotional Adjustment
How long does it take for someone to settle into memory care?
Everyone is different, but most residents begin to settle in after two to four weeks. The first few days can be disorienting and even stressful, sometimes for families even more than residents, as they navigate their emotions. Our team is trained to guide both residents and families through this period gently and supportively. And rest assured, almost all residents settle well, and families see the benefits as a result, for all involved.
Will they feel like they’re being punished?
This is a common worry and an understandable one that causes a lot of stress. In our experience, while we would never say the early days are never bumpy, residents often find comfort faster than families expect. It’s especially helpful if the transition is handled with empathy and structure. We then build trust through consistency, warmth, and honoring each person’s history and preferences.
What do I say if they ask to go home?
This is one of the hardest questions and one that many families do face. Often, ‘home is more than a physical space for a loved one with dementia; they are looking for comfort and safety that comes with the idea of home. Instead of correcting or confronting, try validating the feeling: “I know you miss home. You’re safe here, and I’m with you.” Our team can help you develop gentle language that supports rather than upsets.
How do I deal with the guilt of making this decision?
Guilt is a common response we encounter. The first step is to acknowledge this is a human response; to feel we are letting somebody down by handing over their care. But we should recognize the why behind this decision. Remember: choosing care isn’t giving up, it’s stepping up. You’re making sure your loved one is safe, supported, and surrounded by people who understand their needs.
What support is there for families and caregivers after the move?
We’re always there to offer help and support to families. We offer monthly virtual education sessions on various topics as well as in-person and virtual caregiver support groups. Both of these are outlets to learn about dementia and share advice with others who are on the same journey as you. Beyond this, our teams are always open for a phone call or a chat to discuss your concerns.
How do I help children or grandchildren understand dementia?
It depends on their age, but honesty, paired with simplicity and reassurance, is key. You might say something like: “Grandma’s brain is sick, so she sometimes forgets things or acts differently. But she still loves you, and you help her feel happy just by being here.” We can provide age-appropriate guidance to help you.
The Bridges' Approach
What kind of training does the Bridges team receive?
At Bridges, every team member receives specialized dementia training rooted in compassion, consistency, and clinical best practices. We’re proud to be Purple Flag for Dementia Care™ accredited, a recognition that reflects our commitment to quality standards, including rigorous, ongoing staff training. In addition, our team benefits from expert guidance and education through our partnership with McLean Hospital, a world-renowned leader in psychiatric care and dementia research. This connection helps ensure our practices are informed by the latest understanding of Alzheimer’s and related conditions—and that our staff are equipped not just to respond, but to truly understand.
What safety measures are in place for residents with a wandering risk?
We’ve designed our communities with secure, purpose-driven layouts: soothing colors, looped walking paths, and discreet safety features like timed secure doors to counteract wandering. We use technology where helpful, but it’s the environment and staff presence that make the biggest difference. We promote freedom within safe, gentle boundaries.
How do you support residents who get agitated or confused?
Our team is trained in a variety of techniques to help calm residents who are agitated or confused. We approach behavior as communication. Instead of reacting to agitation, we ask: What might they need right now? Often it’s reassurance, routine, or a calm space. Our team uses redirection and validation while acknowledging the underlying emotion or need that is causing the stress.
What’s your approach to medication and behavioral needs?
We aim to use non-pharmacological approaches to dementia care first and foremost. Medication is sometimes necessary, but always as part of a holistic care plan that includes social engagement, structured routines, and emotional support; these are the real pillars of the Bridges approach to memory care. We work closely with families and physicians to ensure any treatment aligns with your loved one’s needs and values.
How does Bridges keep residents engaged and active?
We keep residents active through seven-days-a-week programming that offers a variety of activities to suit all interests. We’ll shape the calendar based on an understanding of the community’s preferences and will apply individualized, respectful approaches to encourage engagement, though most are enthusiastic to participate! Our activities include music, art, movement, gardening, storytelling, and memory-enhancing tasks. Everything is adapted to ability level, and participation is always encouraged, never forced.
Do you offer support groups or education for families?
Yes, there are regular opportunities for families and caregivers to join educational and caregiver support group sessions. Every month, there are in-person opportunities at each community, either to learn about a topic related to dementia or to join a support group alongside other caregivers. Besides these in-person meetings, there are also virtual sessions for those who can’t attend in-person or would rather meet online. These meetings all form part of our ongoing commitment to offer help and guidance to everybody affected by dementia.
Do you offer support groups or education for families?
Yes, there are regular opportunities for families and caregivers to join educational and caregiver support group sessions. Every month, there are in-person opportunities at each community, either to learn about a topic related to dementia or to join a support group alongside other caregivers. Besides these in-person meetings, there are also virtual sessions for those who can’t attend in-person or would rather meet online. These meetings all form part of our ongoing commitment to offer help and guidance to everybody affected by dementia.
Do you customize care plans to our loved one’s history and preferences?
Yes, customization is central to how we care for residents. We take time to learn each resident’s story, their routines, hobbies, fears, and preferences, as well as understanding their baseline, so we can build a care plan tailored to them. Every team member is expecting to know the ins and outs of each resident. Beyond this personalized care, there is also the specifics of medication management and the logistics of how much physical help is needed with activities of daily living. As the disease progresses, and more help is needed, we can provide different levels of care.
What happens when someone’s condition progresses significantly?
Our care evolves with your loved one’s needs. That might mean increased support or more coordination with medical providers. Through every stage, we stay focused on comfort, connection, and preserving quality of life as part of our commitment to help residents age in place with dignity.
What kinds of technology do you use to support care and connection?
At Bridges, we thoughtfully integrate dementia friendly technologies that enhance quality care.
Tembo Health gives our residents access to board-certified physicians and specialists through secure telehealth. This is especially helpful to avoid unnecessary hospital visits or to coordinate with hospitals ahead of time if there is a need to go to the ER.
in2L (It’s Never 2 Late) provides interactive, person-centered content on easy-to-use touchscreens. Residents can enjoy music, reminiscence therapy, games, spiritual content, and even video calls, customized to their interests and abilities. We often use iN2L as part of our daily programming.
Eversound® enhances hearing and communication through wireless headphone technology, helping residents better engage in group activities, conversations, and entertainment.
We don’t believe in tech for tech’s sake. We choose tools that make care better for everyone.
Want to Learn More?
We hope this tip helps you on your caregiver journey. To learn more, visit our guides to dementia and Alzheimer’s and memory care. These articles are a great place to start learning about this disease and what care looks like in a memory care community.
You can also check out our upcoming events for caregiver education and support.