What Our Families Say

We could fill several websites telling you about our supportive, purpose-built design, personalized life-enrichment programs, and exceptional care and services … but, while remarkable and unique, those are merely the ingredients we use to create the real magic of Bridges – the magic that is shown on the faces of our residents and felt in the hearts of their families.

Remarkable Staff

My wife, Linda, has been at Bridges at Pembroke for one year now and I must write to you about Mark Coughlan. I am sure that you already know this, but I must mention it to you. I think he is a "special" person and I cannot help but comment on how Mark has impressed me so.

I have watched him over the year and he enhances the atmosphere of the entire community. He genuinely cares for each and every resident. I know, through Linda, that, even though the residents have some form of dementia, they know when somebody is sincere, and Mark certainly is!

I find it remarkable that he is in charge of the maintenance of the entire facility, but that he finds time to be truly engaged with each and every resident. From his friendly "Hellos!" and "Hugs" to his cooking demonstrations, Walk to End Alzheimer’s, "Santa" impersonations and many other extra things that he brings to Bridges, you have someone who, to me, seems irreplaceable!

Thank you so much for having Mark Coughlan as part of your remarkable staff.

Bruce E., Husband of Bridges® by EPOCH at Pembroke Resident

Sincere Compassion & Affection

From the administration to the supporting staff, we cannot sufficiently thank all of them for their care and professionalism. While our Mother - Mrs.  Pauline D. - was a resident there, we were impressed with not only the efficiency of the staff, but also the sincere compassion and affection that we often witnessed when we visited, and we visited a great deal. When Pauline recently passed, the outpouring of grief by the staff was not a perfunctory show. They meant it. That was truly impressive.

Of particular note were Irene Dossantos and Colleen Everett who were always ready to help in all the details, large or small. Also of note was Mark Coughlin- the place was always maintained in pristine condition, Mickey Averill- the food was always incredible, we ate there a few times ourselves, and Ellen Denny who helped to see that Pauline always had the best services that Bridges had to offer. 

Diane and I think so highly of Bridges and the staff that some friends are bringing their relatives there. That’s the highest praise possible.

Gerald & Diane L., Son & Daughter of Bridges® Resident


Just a note of thanks during this unprecedented pandemic. Thank you so much for caring for [our loved one] and all of the residents. Thank you for being a smiling face and a comforting ear in our stead during this no visitation period. Thank you for coming to work at a place that is potentially vulnerable and for taking all the necessary precautions to keep yourselves safe. We hope to be able to visit soon, but the Facebook page is a wonderful way for us to see how she’s doing.

- Jen and Dave, Family of Bridges® Resident


Thank you for all you are doing. I had my first skype visit with my dad at your Pembroke facility. Grace was a tremendous help with my dad who does not hear well nor understands technology of any sort. I greatly appreciate the Facebook page and can’t wait to see more photos of staff as well residents.

- Jennifer, Daughter of Bridges® Resident


Thank you so much Bridges Family for your support and dedication. This helps getting us through…

– Nancy, Family of Bridges® Resident


Thank you to all of the staff! You are keeping us in the loop and caring for our loved ones with such joy and caring. We can't thank you enough!

– Theresa, Family of Bridges® Resident