What Our Families Say

My wife has been at Bridges for eight months. She came to Bridges after a fall and a hospital stay and rehab. When someone has dementia, it is not a one size fits all process. It takes a lot to get the best possible outcome. From day one the staff at Bridges has been exceptionally caring and compassionate. It is easy to give a five-star rating when everything goes according to expectations, but with dementia you never know what is going to happen.

To give a five-star rating after working with Bridges for eight months is a privilege that I appreciate being able to give. The Director at Bridges has been fantastic to work with and the staff is unbelievably caring and compassionate. I know this is a long review, but I cannot say enough about Bridges Westford and the EPOCH support team. Alicia Seaver has many support sessions on Zoom that are enlightening and helpful.

– Herb, Husband of Bridges® Resident

I have had the greatest experience with my mom’s placement at Bridges in Westford. The team has developed a relationship with Mom, they know her well, and they treat her with respect. I have been very happy with the response of the administrative team to handle any issues that my mom has had (medical, social, etc.). They work with us to make sure mom feels like she is loved where she is and that she is happy. Their goal is for her to feel like Bridges is a home for her and that has been achieved.

I visit mom multiple times a week (never announced), and I have never been disappointed with what I have found when I have arrived. Mom is engaged in activities. She is encouraged to participate, but her desire to sit one out is also respected. My mother’s medical condition does not render her unable to report to me about what happens to her and with her, and she has never had any complaints that warrant concern or question. I could not have asked for a better scenario given the unfortunate circumstances of my mother’s health decline. She is my best friend and my hero, and our experience at Bridges has been tremendous.

– Abby, Daughter of Bridges® Resident

My mother is a different person after coming to Bridges®. When she first moved in, she was anxious and combative; she was experiencing delusions. Today, she is stable, happy and well-adjusted — she’s herself again.

The team at Bridges is great. The staff is friendly, helpful, confident and experienced. My mom enjoys interacting with them a great deal.

My mom talks a lot about the programming at Bridges® by EPOCH. They offer an organized, structured environment, which is great for her. She always knows which activities are happening each day, and she’s involved in a lot — I have to check her schedule and make sure she’s available before planning a visit.

– Dan S., Son of Bridges® Resident

Words can’t express my gratitude to Bridges at Westford for their care provided to my husband. The staff and aides are all very responsive. Covid has been difficult for everyone – nevertheless, Bridges at Westford communicate very well with us, making accommodations for virtual visits and updates and providing us with a peace of mind. I am glad we found Bridges at Westford for a place to keep my husband happy, healthy, and well. Thank you all.

– June, Family of Bridges® Resident

Thank you for the fun Memory Cafe. Mom participated and answered some of them. She loved the I Love Lucy clip! She was laughing so hard. She used to watch that show. Thank you for bringing joy to my mom.

– Sabrina, Friend of Bridges®

You do such a good job organizing these special events! The carolers in Victorian costumes looked so festive and warm and sounded so good. My loved one really enjoyed the cookie decorating! I would not have thought to do it with him. Thank you for reaching out to us to be sure we were coming. So thoughtful!

– Judy, Friend of Bridges®