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What Our Families Say

We could fill several websites telling you about our supportive, purpose-built design, personalized life-enrichment programs, and exceptional care and services … but, while remarkable and unique, those are merely the ingredients we use to create the real magic of Bridges – the magic that is shown on the faces of our residents and felt in the hearts of their families.

QUALITY CARE DURING COVID-19

These are horrible times that require an impressive response and meticulous care for those most vulnerable. Good for you and your team for providing quality care for residents and reassurance for their families. My hat’s off to you and to your team.

- Gayle, Family Member of Bridges® Resident

THANK YOU DURING COVID-19

Thanks for everything you and the staff do to enrich the lives of the residents there. You make all the difference! We are going crazy not being able to visit, but it is so nice to know that you are all there and looking after and amusing the residents.

- Karen, Family Member of Bridges® Resident

Comprehensive, Empathic Care

I am writing in appreciation for the excellent care your staff has consistently provided to my clients.  The residents with whom I work are extremely complicated and challenging.  Many were doing quite poorly in their prior facilities and/or presented unusual behaviors and circumstances.  At Bridges by Epoch, these same clients and families have not only achieved behavioral regulation, but, a sense of safety and of comfort. This is not merely due to my work nor pharmacologic intervention. Families have felt heard, valued, supported and relieved in knowing their loved ones were and are receiving comprehensive, empathic care.  

The Wellness Director, your nurses and aides have consistently demonstrated not only skill, but also a solid determination to understand each resident, each family and their needs. Their level of concern and interest are impressive. They all remain invested, empathic and insightful. Concerns, clinical questions and a willingness to review care plans are also impressive. Report on my clients is always up to date, comprehensive and hallmarked by a desire to refine care measures and individualize ways of interacting.

It has been a pleasure to work with everyone.  I highly value and respect our strong clinical partnership and look forward to continuing to work collaborative on behalf of our clients.

- Anita L., PMHCNS-BC

She Loves It

My mother has been at Bridges in Sudbury for the past 8 months. She loves it. We love it. Beautiful place. Great staff.

- Son of Bridges® Resident

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