Our Team

Our Team Makes the Difference

Our remarkable team provides exceptional care. We hire only those with extensive memory care experience and we provide additional and ongoing training for them, as well. You won’t find a better qualified or more compassionate team anywhere.

Nicole Passaro, RN, Executive Director
Nicole Passaro

Executive Director Nicole Passaro, RN, started at Bridges® by EPOCH as our Wellness Director, where she oversaw the daily operations of the wellness staff and ensured they were meeting residents’ needs. Now, as our Executive Director, she oversees all of the operational aspects of our community as well as its programs. She began her career here with the goal of fulfilling the Bridges® philosophy of care and support, and it’s clear that her passion for providing exceptional care for our residents has only served to fuel her desire to assist the residents, their caregivers and their families through every step of the journey.

Nicole has more than a decade of professional nursing and managerial experience that includes skilled nursing, resident evaluations, admissions, care coordination and supervision. Prior to joining our team, she served as the Supervisor of Assisted Living services at a retirement community in Bridgeport.

Nicole also has an extensive amount of educational experience. She has most recently earned her Bachelor of Science, Nursing (RN) degree and also holds an Associate of Science, Radiology degree, both from St. Vincent’s College. At Gateway Community College, she earned an Associate of Science, Nursing (RN) degree, where she received a Nursing Academic Achievement Award and graduated with honors. She is also a member of Phi Theta Kappa.

Susan Jackson, Community Relations Director
Susan Jackson

Susan is a people-person who brings 25 years of leadership experience in human services, family counseling, care coordination and community outreach to her role as Community Relations Director.

“I love getting to know families and helping them to create plans that will improve the lives of their loved ones with memory loss,” says Susan. “Helping people make the right decisions for their families is very rewarding, and I’m lucky to have developed many lasting relationships and personal friendships with the families that I’ve served.”

Prior to joining Bridges® by EPOCH at Trumbull, Susan was a Director of Community Relations for a multi-community senior living provider and also managed a group home, working with families of adults and children with special needs.

Susan earned her Bachelor of Science degree in Human Services/Counseling from Lyndon State College in Vermont and her Master’s in Education from the University of Bridgeport. She lives in Newtown with her husband, two daughters and two labs.

Alicia Seaver, Vice President of Memory Care Operations
Alicia Seaver

As Vice President of Memory Care Operations, Alicia is responsible for the operations of Bridges® by EPOCH memory care assisted living communities under the direction of EPOCH Senior Living's Chief Operating Officer, Joanna Cormac-Burt. Formerly the Director of Memory Care for Bridges® by EPOCH, Alicia also serves as an educator and trainer for both our families and our staff, as well as an expert resource for all Bridges® by EPOCH communities. In her position, she is focused on maintaining the unique culture and personalized approach to care in all Bridges® by EPOCH communities.

With more than 20 years of experience in the senior living industry, Alicia is certified by the National Institute on Aging as a Memory Impairment Specialist and is state certified in Massachusetts and Florida as an Alzheimer’s and Related Dementia Trainer. Her extensive skill set, combined with her depth of knowledge of memory care and forms of dementias, allows Alicia to effectively provide invaluable information not only to Bridges® by EPOCH families, but also to the greater community.

Alicia is truly committed to making a difference in the lives of seniors and their families. Prior to joining the Bridges® by EPOCH team in her most recent role as the Executive Director of our flagship community in Hingham, where she earned the honor of being named Executive Director of the Year by Mass-ALFA, Alicia also held various positions at senior living communities in Florida and Massachusetts. Alicia is proud to be part of an organization that is as dedicated to providing high-quality, individualized care to seniors as she is, and she feels lucky to be in a position where she can educate families on how to make a difference in the quality of life of their loved ones with memory challenges on a daily basis.