The Norwalk Bridges is warm and welcoming to both residents and family members! What I appreciate most about Bridges is the respect given to residents from all staff members. Residents are treated with dignity regardless of their current condition.
I enjoy participating in activities with mom and am always welcomed whenever I show up. I have learned so much from the staff about how to interact with my mother as her dementia progresses. I model approaches from staff members to engage and re-engage mom for more meaningful visits.
My mother is so much more than just a resident. When I visit staff members take the time to share how mom is doing today or an activity that she particularly enjoyed; they know her and know how to relate to her as an individual.
The director is very responsive. If I have an issue, concern, question, I email and get a response the same day. I know from experience that issues or concerns I have shared have been addressed. Rather than defending ‘her institution’ she consistently tries to make it better.
I wish mom did not need Bridges, but I am glad and grateful that she can be there.
– Melissa, Family of Bridges® Resident