During this very challenging time for all, staff, clients, and relatives – the likes of which the world has not seen for over a century – the staff has stepped up and taken a positive approach, and shifted from not just caring BUT concern first and then caring! This situation has caused a communication strain that can cause a breakdown in the system, BUT by working as a team, there are other ways to overcome this obstacle. Like a staff member seeing a client likes bacon so that person gets an extra slice. The front desk people being positive, attentive, and greeting people with a smile. Even if it is covered with a mask. Department heads having street smarts to head off certain situations. Other department heads having a keen eye on clients and seeing how they can put a smile on their faces! This all takes teamwork, and a well-oiled team does not always have to communicate verbally; they just know. And in a tough situation like we are all experiencing, this is where they shine! The unsung heroes of Hingham have and are!
Bridges, with an understandable challenge, is trying their best to prescribe a more productive medicine – better than any pharmaceutical could ever prescribe, laughter and smiles!
– Family Member of Bridges® Resident