Remarkable People Providing Exceptional Care.
The team at Bridges® by EPOCH at Westwood truly sets us apart. Their unwavering commitment to making a difference in the lives of those with memory loss is truly remarkable.
- Jean Norte, Executive Director
As the Bridges® by EPOCH Executive Director, Jean cultivates a company culture where the staff members thrive just as much as the residents. With experience spanning over 12 years, she brings professionalism, leadership and ideas to Bridges® by EPOCH, helping to drive company growth. Prior to joining our team, Jean first served as the Traditional Care Director of Benchmark Senior Living and then as their Executive Director.
Jean has a wealth of experience in day-to-day operations and supervision, and as our Executive Director, she is dedicated to creating an environment where members of the staff feel comfortable voicing questions and concerns and aims to ensure staff satisfaction. She is well-known for achieving and exceeding goals that are set and providing exceptional customer service. She holds various awards in customer and staff satisfaction, exceptional leadership and was also awarded for having the highest resident occupancy at Benchmark Senior Living.
Jean has attended Northeastern University.
- Paul Jones, Director of Community Relations
Paul is serving as Bridges® by EPOCH at Westwood’s Director of Community Relations. In this role, he is responsible for the development of creative and effective ways to increase census. He is also in charge of establishing new external relationships with valuable stakeholders as well as continuing to maintain existing external marketing opportunities.
Paul’s senior living experience is vast. Prior to coming to Bridges® by EPOCH at Westwood, Paul served as the Director of Sales and Marketing for Capital Senior Living as well as the Director of Memory Care for Atria Senior Living. He also has experience as a Programming Director from Benchmark Senior Living. His past work experience will make Paul a valuable asset to our Bridges® by EPOCH team.
Paul earned his Masters of Science in Emergency Management degree with high honors from the Massachusetts Maritime Academy and graduated Cum Laude from Suffolk University with a Bachelor of Science in Government and Political Science.
- Pam Annunziata, Director of Community Relations
Pam Annunziata is the Director of Community Relations for Bridges® by EPOCH at Westwood. With over 10 years of experience in the senior living field, Pam knows what it takes to be able to connect with prospective residents and their families. Prior to working at Bridges® by EPOCH at Westwood, Pam worked as the Community Sales Director for LCB Senior Living as well as the Director of Operations for Senior Home Care Solutions.
With this wealth of knowledge, she is able to provide families with information about Bridges® by EPOCH at Westwood as well as the programs they offer. She is responsible for planning and organizing community events and conducting community tours. She is also responsible for maintaining relationships with families, caregivers and elder care providers.
Pam holds a Bachelor of Arts degree in Society and Health from Simmons College.
- Stacey Perry, Food Service Director
Food Service Director Stacey Perry has vast experience in the food service field. With almost 15 years of experience, she is no stranger to leadership, management and customer service, all of which make her perfect for this position.
Prior to working at Bridges® by EPOCH at Westwood, Stacey worked at Papa Gino’s in Attleboro, Massachusetts as a manager and shift leader, where she recruited, trained and supervised staff. She was also responsible for ensuring consistent quality in food preparation and service. Before this she was also a Quality Management Specialist for Steritech Brand Protection Services, a Manager of Dining Services at Morrison Management and the Assistant Manager of Piccadilly Pub.
As the Food Service Director at Bridges® by EPOCH Westwood, Stacey is responsible for the daily operations of meal preparation and planning as well as the management of the staff.
She attended Fisher College in Attleboro, Massachusetts with an Associate’s Degree in Criminal Justice.
- Brittney Jones, Business Office Manager
Brittney Jones may be new to the team at Bridges by EPOCH at Westwood, but she’s been a part of the EPOCH family since summer 2015. Brittney previously served as Business Office Manager at EPOCH Assisted Living on Blackstone Boulevard, making her transition to Business Office Manager at Bridges by EPOCH at Westwood a smooth one. As Business Office Manager, Brittney is responsible for managing employee benefits, supervising reception staff and overseeing residents’ personal needs accounts. A hard worker with a team-oriented attitude, Brittney always lends a hand when it’s needed—as a certified nursing assistant (CNA), she’s even helped on the floor at times when we’ve been short-staffed.
“I love being part of a team that helps give families peace of mind when it comes to caring for their loved ones,” Brittney said. “One of the most satisfying parts of my job is when a family member tells us they’ve seen their loved one flourish under our care.”
Deeply affected by the experience of watching her uncle struggle with Alzheimer’s disease, and inspired by the nurses that helped her family through such a difficult time, Brittney’s career in senior living has been an exploration of her passion to help others. She is currently pursuing a degree in Business Administration with a concentration in Healthcare, and she views her work at Westwood as the perfect complement to her program.
Brittney’s dedication to the families, residents and staff at Westwood shines through in everything she does, and we are proud to count her as a member of our team.
- Alicia Seaver, Bridges® by EPOCH Director of Memory Care
As the Bridges® by EPOCH Director of Memory Care, Alicia serves as an educator and trainer for both our families and our staff, as well as an expert resource for all Bridges® by EPOCH communities. In her position, she is focused on maintaining the unique culture and personalized approach to care in all Bridges® by EPOCH communities across the EPOCH portfolio.
In addition to Alicia’s nearly 20 years of experience in the senior living industry, she is certified by the National Institute on Aging as a Memory Impairment Specialist and is certified in both Massachusetts and Florida as a State Certified Alzheimer’s and Related Dementia Trainer. Her extensive skill set, combined with her depth of knowledge of memory care and forms of dementias, allows Alicia to effectively provide invaluable information not only to Bridges® by EPOCH families, but also to the greater community.
Alicia is truly committed to making a difference in the lives of seniors and their families. Prior to joining the Bridges® by EPOCH team in her most recent role as the Executive Director of our flagship community in Hingham, where she earned the honor of being named Executive Director of the Year by Mass-ALFA, Alicia also held various positions at senior living communities in Florida and Massachusetts. Alicia is proud to be part of an organization that is as dedicated to providing high-quality, individualized care to seniors as she is, and she feels lucky to be in a position where she can educate families on how to make a difference in the quality of life of their loved ones with memory challenges on a daily basis.